Refund Policy

Last updated: 22 October 2026

This policy covers the £29 one-off payment for 12 months' Full CV Review access, and our ebooks (see "Ebooks" below).

Your 14-day right to cancel

You can cancel your purchase within 14 days of payment for a full refund, provided you haven't started a Full CV Review.

At checkout, you'll be asked to confirm that you want your access to start immediately and that you understand your 14-day cancellation right will end once you start your first Full CV Review.

• Before you've started a Full CV Review: you can cancel within 14 days of payment for a full refund.
• Once you've started a Full CV Review: your 14-day cancellation right has ended and we don't normally provide a refund for a change of mind.

How to cancel

To cancel, tell us clearly that you want to cancel, for example by emailing lee@leeharding.me. It helps if you send it from the email address on your account, so we can find your purchase quickly. You can use the model cancellation form below, but you don't have to. To meet the deadline, it's enough to send your message before the 14-day cancellation period ends.

Your legal rights

Nothing in this policy affects your statutory rights. If there's a problem with the Full CV Review or it isn't as described, you may have rights to have the problem put right, receive a price reduction or receive a refund.

If we discontinue the Full CV Review

If we permanently discontinue the Full CV Review while you still have paid access remaining, we'll provide an appropriate pro-rata refund for the unused access period.

Deleting your account

Deleting your account ends your paid access and doesn't automatically cancel your purchase or generate a refund.

If you're within the 14-day cancellation period and haven't started a Full CV Review, email lee@leeharding.me before deleting your account if you want to cancel.

How refunds are paid

Any refund due will be returned to the original payment method. Stripe advises that refunds typically take approximately 5–10 business days to appear, although the exact timing depends on the customer's bank or card provider.

Ebooks

Our ebooks are digital content that we send to you straight after payment.

At checkout, you'll be asked to confirm that you want the ebook straight away and that you understand you lose your 14-day right to cancel once it has been sent to you. Because it's sent immediately, we don't normally refund the ebook for a change of mind.

If the file is faulty or doesn't arrive, email lee@leeharding.me and we'll send it again or put it right. If we can't, we'll refund you. Your legal rights if the ebook is faulty or not as described aren't affected.

Model cancellation form

You don't have to use this form. Any clear statement that you want to cancel is enough (see "How to cancel" above). If you'd like to use it, complete it and email it to us, or post it to the address below.